Medical Assistant (Back Office)

The Mark Twain Healthcare District is now hiring back office Medical Assistants (MA) to work full-time in our new outpatient Valley Springs Health & Wellness Center. This is an exceptional opportunity to be a part of an innovative team, providing improved access, health and wellness for our customers and our community.

The Medical Assistant performs administrative, clerical and clinical duties under the direction of the Medical Staff and under the supervision of the RN and Manager. As a member of the health care team, the front office MA performs duties in their capacity for the care of patients in a primary care clinic, including:

• Greets patients in a courteous manner and explain clinic procedures

• Directs calls to appropriate individuals and departments

• Verifies insurance and collect payments

• Makes individual appointments as requested by the patients and as schedules will allow

• Receives patients and accompany them to vital sign area or treatment room

• Accurately charts patient problems using electronic health records system

• Takes vitals, measurements

• Maintains an empathetic and courteous attitude toward patients and patient visitors

• Works effectively under stress or in emergency situations

• Chart preparation with attention to GIC

• Safely and accurately prepares and administers injections

• Cleans rooms and equipment after each examination and prepare for next patient following appropriate infection control techniques

• Understands and follows HIPAA and privacy laws

• Reviews the visit notes and identify items for action

• Performs CLIA-waived lab tests

• Preps exam rooms for providers and patients

Qualifications

The ideal candidate will have an enthusiastic, positive outlook, professional attitude and a willingness to learn and grow. Communicates effectively with patients and team members.

• Medical Assistant Certificate from an accredited vocational school or college; AND High School Diploma or GED

• Two (2) years' experience working as a Medical Assistant in a Family Practice setting preferred.

• Pediatric experience a plus.

• Excellent communication skills and an enthusiastic, positive attitude

• Protect patient confidentiality and follow HIPAA rules and regulations

• Experience with all ages, including pediatrics preferred

• Phlebotomy/lab experience preferred

• Prior experience as a Medical Receptionist and knowledge of medical terminology preferred

• Ability to multi-task and handle high call volume

• Strong computer skills and proficiency in Microsoft Office

• Experience with electronic health records

• Experience with Medi-Cal, Medicare and other insurance plans preferred

To Apply

To apply, please send a cover letter and a resume.

This position requires walking, standing, and sitting for prolonged periods of time; stooping, kneeling, crouching, and reaching; pushing, pulling and lifting up to 30 pounds; raising objects overhead; manual dexterity for operation of computer, phones and small office machines; hearing, talking, and good verbal and written communication skills; repetitive motions of the wrists, hands, and fingers. This position requires the ability to safely operate a motor vehicle.

Employment is contingent on passing post-offer physical (including TB test), background check and drug testing.

Equal Opportunity

Licensed/Associate Clinical Social Worker, or Licensed/Associate Marriage and Family Therapist 

General Summary: By utilizing a collaborative, team-based model, provides assessment, intervention and treatment to individuals, families or groups for psychological, behavioral, cognitive or emotional challenges. Provides services within the scope of practice of an LCSW/ACSW or LMFT/AMFT for the Valley Springs Health & Wellness Center.

Hours of Operation: Monday through Friday 0730-1730, 10-hour shifts available

Essential Job Functions:

• Assess each patient’s unique condition, combining information from medical diagnoses, clinical interviews and professional knowledge to establish an accurate picture of overall mental and emotional functioning

• Consult and coordinate with the health care team members to assess, plan, implement and evaluate patient treatment plans

• Develop comprehensive treatment plans, to include recommendations for auxiliary support groups, lifestyle changes and healthcare management

• Provide individual, family and group therapy

• Participate in a team-based, system of therapeutic care that provides support and strength to patients

• Maintain high quality patient care by providing a safe environment through ethical and trauma-formed professional conduct and standards

• Research local resources and eligibility requirements to determine goodness of fit for individual   patients & assist clients with linkages to resources to help support their progress (transportation, housing, financial assistance, etc.)

• Collaborate with other service agencies and professionals in the mental health industry, such as psychiatrists, counselors, and school support staff to create the best treatment options for patients

• Monitor symptoms and functioning, response to treatment plan, and need for revisions to treatment plan based on readiness to change, social and contextual factors, and level of engagement

• Maintain clear, concise and accurate documentation within EMR/EHR

• Comply with VSHWC privacy, security and confidentiality policies

• Conduct peer review audits

• Participate in community service and company-sponsored events

• Attend all training sessions for the use of equipment, EMR/EHR, procedural functions, insurance training, staff meetings, OSHA, and any requested committee meeting

• Comply with applicable code of ethics (by discipline – NASW, AAMFT, etc.)

• Other duties as assigned by the Director of Behavioral Health

Knowledge, Skills and Abilities:

• Knowledge of community and cultural resources

• Knowledge of evidence-based interventions for psychological, cognitive, behavioral and emotional challenges

• Knowledge of relevant DSM-V and ICD-10 codes

• Demonstrates competency in caring for patients of all age groups, including children, adolescents and elderly

• Active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

• Speaking - Talking to others to convey information effectively.

• Social Perceptiveness - Being aware of others’ reactions and understanding why they react as they do

• Reading Comprehension - Understanding written sentences and paragraphs in worked related systems and documents

• Service orientation - Actively looking for way to help people

• Writing - Communicating effectively in writing as appropriate for the needs of the audience

• Clerical - Knowledge of administrative and clerical procedures, office procedures and office equipment and basic computer skills

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Communicating with Supervisors, Administrators, Peers and Provider Staff - Providing information in person, telephone, written form, and email

• Updating and using Relevant Knowledge - Keeping up-to-date technically and applying knowledge to your job

• Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, and standards

Required:

• Master’s degree in Social Work, Psychology, Marriage and Family Therapy, or related field, received from an accredited institution

• Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or eligible for licensure (registered AMFT/ACSW)

• Personable, flexible, and compassionate personality

To Apply:

Please send a cover letter and a resume.

General Summary: By utilizing a collaborative, team-based model, provides assessment, intervention and treatment to individuals, families or groups for psychological, behavioral, cognitive or emotional challenges. Provides services within the scope of practice of a Licensed Clinical Psychologist for the Valley Springs Health and Wellness Clinic.

Hours of Operation: Monday through Friday 0730-1730, 10-hour shifts available

Essential Job Functions:

• Assess each patient's unique condition, combining information from medical diagnoses, clinical interviews and professional knowledge to establish an accurate picture of overall mental and emotional functioning
• Consult and coordinate with the health care team members to assess, plan, implement and evaluate patient treatment plans
• Develop comprehensive treatment plans, to include recommendations for auxiliary support groups, lifestyle changes and healthcare management
• Provide individual, family and group therapy
• Participate in a team-based, system of therapeutic care that provides support and strength to patients
• Maintain high quality patient care by providing a safe environment through ethical and trauma-informed professional conduct and standards
• Research local resources and eligibility requirements to determine goodness of fit for individual patients & assist clients with linkages to resources to help support their progress (transportation, housing, financial assistance, etc.)
• Collaborate with other service agencies and professionals in the mental health industry, such as psychiatrists, counselors, and school support staff to create the best treatment options for patients
• Monitor symptoms and functioning, response to treatment plan, and need for revisions to treatment plan based on readiness to change, social and contextual factors, and level of engagement
• Maintain clear, concise and accurate documentation within EMR/EHR
• Comply with VSHWC privacy, security and confidentiality policies
• Conduct peer review audits
• Participate in community service and company-sponsored events
• Attend all training sessions for the use of equipment, EMR/EHR, procedural functions, insurance training, staff meetings, OSHA, and any requested committee meeting
• Comply with applicable code of ethics (by discipline - NASW, APA, AAMFT)
• Other duties as assigned by the Director of Behavioral Health

Knowledge, Skills and Abilities:

• Knowledge of community and cultural resources
• Knowledge of evidence-based interventions for psychological, cognitive, behavioral and emotional challenges
• Knowledge of relevant DSM-V and ICD-10 codes
• Demonstrates competency in caring for patients of all age groups, including children, adolescents and elderly
• Active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
• Reading Comprehension - Understanding written sentences and paragraphs in worked related systems and documents

• Service orientation - Actively looking for way to help people
• Writing - Communicating effectively in writing as appropriate for the needs of the audience
• Clerical - Knowledge of administrative and clerical procedures, office procedures and office equipment and basic computer skills
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Communicating with Supervisors, Administrators, Peers and Provider Staff - Providing information in person, telephone, written form, and email
• Updating and using Relevant Knowledge - Keeping up-to-date technically and applying knowledge to your job
• Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, and standards

Required:

• Master's degree in Social Work, Psychology, Marriage and Family Therapy, or related field, received from an accredited institution
• Licensed Clinical Psychologist
• Personable, flexible, and compassionate personality

To Apply:

To apply, Please send a cover letter and a resume.

Licensed Clinical Psychologist